Everything we're asked about how Lavitfy works — from how our HaaS model works to what happens when you decide to leave.
HaaS is a subscription model where Lavitfy provides, installs, manages, and maintains all enterprise-grade network hardware — firewalls, switches, access points — as part of your monthly fee. Instead of purchasing equipment upfront (a significant capital expense), you pay a fixed monthly operating cost. We own the hardware; you benefit from it. If anything fails, we replace it at no additional cost to you.
Traditional IT requires businesses to purchase their own firewalls, switches, and access points — often costing S$30,000–S$80,000 upfront before a single employee logs in. Under Lavitfy's model, we purchase and own all enterprise equipment ourselves. You pay nothing upfront. It is included in your monthly subscription. We manage it, maintain it, and replace it whenever necessary — all at zero additional cost to you.
Lavitfy is a Managed IT Service Provider (MSP) based in Singapore, built specifically for startups, SMEs, and growing businesses. We manage everything from your office network infrastructure to daily IT helpdesk support — so your team can focus on growing the business, not managing technology.
Both. Whether you are setting up a brand-new office or want to upgrade and take over management of an existing — potentially messy — infrastructure, Lavitfy can step in. We audit what is in place, identify what needs improving, and transition you onto our managed service with minimal disruption.
We replace it at absolutely no extra cost to you. Because Lavitfy owns the hardware, all maintenance, troubleshooting, and physical replacements fall entirely under our responsibility. There are no purchase orders, no budget approval delays, and no surprise invoices. Hardware failure is our problem — not yours.
We choose WiFi 7 and 2.5 Gbps switching because we are building infrastructure that your business will rely on for the next five or more years. WiFi 7 (802.11be) delivers the speed and reliability needed for high-density offices, video conferencing, and large file transfers. 2.5 Gbps switches provide the backbone to match. Deploying equipment that becomes outdated in two years serves no one — least of all your business.
No. Your monthly subscription covers hardware, core network setup, licensing, ongoing support, and all standard cabling works — including the CAT6 network cables required to connect your access points to the network switch and patch panel. If your office requires extensive custom physical cabling beyond the standard scope, or structural renovation work prior to installation, we will provide a fully transparent quote before any work begins. No hidden fees. No surprises — ever.
Additional onsite support is available at transparent per-hour rates: S$170/hr during office hours and S$220/hr after hours, with a minimum 2-hour block per dispatch. You can purchase top-up blocks in advance — valid for 12 months from purchase. Remote top-up support is S$50/hr (office hours) and S$100/hr (after hours), minimum 1-hour block.
Annual billing provides the equivalent of one month free across all plan tiers — effectively giving you 12 months of service at the cost of 11. The annual amount is billed upfront. All inclusions, hardware coverage, and SLA commitments remain identical to the monthly billing option.
Yes. Upgrading your plan is a seamless, managed process. When your headcount approaches the ceiling of your current tier, we proactively discuss the transition and schedule any infrastructure changes — such as additional access points — with minimal disruption to your operations.
For businesses with more than 25 employees, or those with multi-site or complex requirements, we design bespoke enterprise solutions — custom hardware architecture, dedicated SLA terms, and tailored pricing. Contact us to discuss your specific requirements.
All published prices are quoted before GST. Singapore GST (currently 9%) will be applied to invoices in accordance with IRAS regulations. Your invoice total inclusive of GST will always be clearly stated on every invoice issued to your company.
An SLA (Service Level Agreement) is our written, enforceable commitment to response and resolution times for your IT issues — not a vague promise, but a contractual obligation. Our default SLA tiers:
| Priority | Response Target | Resolution Target |
|---|---|---|
| P1 Critical | ≤ 15–30 minutes | ≤ 4 hrs (work until resolved) |
| P2 High | ≤ 1 hour | ≤ 1 business day |
| P3 Normal | ≤ 4 hours | ≤ 2–3 business days |
Our standard unlimited remote helpdesk is available Monday to Friday, 9am – 6pm SGT. All plans include unlimited remote support within these hours — there is no per-ticket charge or hourly cap. Extended SLA options covering evenings, weekends, and public holidays are available for businesses that require 24/7 coverage.
Depending on your plan, you receive dedicated onsite engineer hours per month (4 hrs for Starter, 8 for Growth, 12 for Professional). When a problem cannot be resolved remotely, an engineer is dispatched to your office. All onsite visits are billed at a minimum of 2 hours per visit, regardless of actual duration. Unused monthly hours do not roll over.
After-hours remote support is available at S$100/hr (minimum 1-hour block) and after-hours onsite at S$220/hr (minimum 2-hour block). For businesses requiring a guaranteed 24/7 emergency response, we offer customised escalation paths and extended SLA coverage — contact us to discuss.
We manage the complete IT lifecycle. For new joiners: we provision accounts, configure devices, and assign software licences so they are productive on day one. For leavers: we immediately revoke all access, secure company data, and reassign licences — protecting your business continuity and data integrity in a single managed offboarding process.
Every client receives regular reports covering: network health and uptime metrics, security threats blocked, EDR detection and response events, helpdesk ticket volume and resolution times, and any planned maintenance or infrastructure changes. You will always know precisely how your infrastructure is performing.
Yes. We configure secure VPN access for remote workers, enforce endpoint protection policies on BYOD devices via our antivirus licence allocations, and apply Zero-Trust principles that assume no device is inherently trusted — whether in the office or working remotely from anywhere in the world.
Every Lavitfy plan includes a multi-layered security posture: Fortinet or Ubiquiti firewalls with UTP and ATP at the network perimeter; SentinelOne EDR actively monitored 24/7 on every covered endpoint to detect, isolate, and eliminate ransomware before it spreads; Zero-Trust network architecture that verifies every access request; and MFA enforcement across accounts. This is enterprise-grade security — not basic antivirus.
Yes. Every plan includes endpoint protection licence allocations: 5 licences for Starter, 15 for Growth, and 25 for Professional. These are enterprise-grade endpoint detection and response tools providing active, real-time protection against malware, ransomware, and advanced persistent threats — not consumer antivirus products.
We implement automated, scheduled backups for critical data and configure your network with built-in redundancies including 5G automated failover. Our disaster recovery protocols are aligned to your specific RTO (Recovery Time Objective) and RPO (Recovery Point Objective) requirements — we define, document, and test how quickly your business can be restored in the event of data loss or hardware failure.
If your primary internet drops — due to a fibre cut or ISP outage — our 5G failover activates within seconds, switching your office to a 4G/5G mobile connection. Your team stays online and operations continue without interruption. The transition is seamless — most users will not notice. Note: failover is subject to local signal strength; the system falls back to 4G LTE if 5G is temporarily unavailable. Data is capped at 500GB per month as a best-effort backup connection.
Yes. Unpatched systems are one of the most common cyberattack entry points. We proactively monitor, schedule, and push essential security updates to your network equipment and covered endpoints — ensuring your infrastructure is never left vulnerable. Patching is managed during low-impact windows to minimise disruption.
Our proven four-step ritual: Discover — we audit your infrastructure and architect a customised technology roadmap. Deploy — we install your enterprise hardware and migrate your team with minimal downtime. Fortify — we deploy Zero-Trust architecture, multi-layered defences, MFA, and EDR. Optimise — ongoing proactive monitoring and strategic guidance to continuously elevate your operations.
Deployment timelines vary based on office size and complexity. For a standard office with a straightforward network build, most deployments are completed within 1–3 business days. We will provide a clear project timeline during the Discovery phase so you can plan accordingly. We always schedule work to minimise disruption to your operating hours.
We work alongside internal IT teams through our Co-Managed IT approach. Lavitfy handles infrastructure-heavy work — core network management, firewall maintenance, hardware lifecycle, and tier-1 helpdesk — while your internal team focuses on higher-value strategic projects. We define clear boundaries and escalation protocols so there is never ambiguity over responsibilities.
Yes. Lavitfy is built to scale with your business, whether you operate from a single office or across multiple sites around Singapore.
Each location is treated as its own independent deployment and can be subscribed to whichever plan best fits that site's headcount. For example, your headquarters with 25 employees would take the Professional Plan, while a smaller satellite office with 5 employees would be on the Starter Plan. You are never forced to apply a one-size-fits-all solution across sites — each location gets exactly what it needs.
If your offices need to communicate securely with one another over a private network, we can configure a Point-to-Point VPN between your sites. Simply let us know this is a requirement during your initial consultation and we will design it into your deployment from the start — so everything is connected, secured, and ready from day one.
Yes — and we strongly encourage it. We offer a free, no-obligation 30-minute consultation to understand your current setup, team size, and challenges. We make an honest recommendation on whether Lavitfy is the right fit and what onboarding would look like. There is no pressure to commit on the day. Book your consultation here.
Our initial term is 24 months, on both monthly and annual billing. Here is why that works in your favour.
Your price is locked for two full years. Singapore IT services typically inflate 5–8% each year. With Lavitfy, the rate you sign is the rate you pay through to month 24 — no annual increases, no mid-contract surprises.
You get hardware built to last. A 24-month term lets us deploy infrastructure designed for a five-year operational life, properly specified for your office. A shorter contract would force shortcuts on the hardware your business runs on every day — and you would feel it.
You get a stable IT relationship. Switching MSPs is genuinely disruptive: credential rotations, downtime risk, knowledge that walks out the door. The right reason to change providers is service quality, not a contract anniversary.
After the initial term, monthly subscriptions continue month-to-month and can be cancelled with 30 days' written notice. Annual subscriptions renew for another two years and keep the discount and bonus hours active. Early termination within the initial term is covered in the next question.
Yes, and we will be transparent about exactly how it works.
If you cancel before the end of your 24-month initial term, the fee covers the unamortised portion of the hardware we deployed at your office. The formula:
Initial hardware investment × (remaining months ÷ 24)
Your initial hardware investment depends on your plan tier — typically S$5,000 to S$9,100 per office. Before you sign, your service agreement shows your specific figure and a worked example, so the number is never a mystery.
A few illustrative examples for a Growth subscriber (hardware investment ~S$7,200):
After the initial term, cancellation requires only the standard 30 days' written notice — no fee.
We require 30 days' written notice to cancel after completion of your initial term. This allows us to securely document your network configurations, prepare administrative credential handovers, and schedule hardware retrieval without disrupting your business operations.
No. Because Lavitfy operates on a Hardware-as-a-Service model — providing enterprise-grade equipment at zero upfront cost — the hardware remains the property of Lavitfy and will be collected upon contract termination. However, your data belongs to you entirely. During offboarding, we fully hand over all administrative credentials, network documentation, and access to cloud services (Microsoft 365, Google Workspace, etc.) to you or your incoming IT provider.
Your data is yours — always. During the notice period, we systematically hand over all global admin accounts, network configuration documentation, and access credentials for every cloud service. Once the complete digital handover is confirmed by both parties, we schedule a convenient time to retrieve the Lavitfy-owned hardware. You will never be left without access to your own systems.
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