Lavitfy supports teams of different sizes, with pricing that scales.
Everything a small team needs. Enterprise hardware, endpoint security, daily backup, and support — without the complexity.
The most popular tier. More hardware, more support hours, full endpoint coverage — the sweet spot for growing SMEs.
Built to handle higher volume. Scaled-up hardware, more endpoint coverage, and extra onsite support hours for larger, established SMEs.
Everything a small team needs. Enterprise hardware, endpoint security, daily backup, and support — without the complexity.
The most popular tier. More hardware, more support hours, full endpoint coverage — the sweet spot for growing SMEs.
Built to handle higher volume. Scaled-up hardware, more endpoint coverage, and extra onsite support hours for larger, established SMEs.
Larger team? More than one office? We design custom plans for businesses past the standard tiers. Talk to us →
Service never stops. Pay per hour, or buy a bundle and pay less.
Bundles valid 12 months from purchase.
Multipliers apply when you draw down subscription hours or prepaid bundle hours outside office hours. Subscription hours are consumed first each month — bundle hours only deduct once your monthly allowance runs out. Hourly overage is billed at the flat rate for that band, with no multiplier.
You're on Annual Growth plan (10 hrs/month included) and need 2 hours of onsite support on a Saturday. Saturday is a 1.5× band, so 3 hours are deducted from your monthly allowance.
You've used up this month's subscription hours and prepaid a 10-hour onsite bundle. You need 4 hours of evening support. Evening is a 1.25× band, so 5 hours are drawn from your bundle balance.
You've used your full subscription and need 2 hours of onsite support on a Sunday. No multiplier applies — you're billed the flat overage rate: 2 × S$275 = S$550.
Time bands (Singapore Time): Office hours Mon–Fri 9am–6pm · Evening Mon–Fri 6pm–10pm · Nights, weekends & PH Mon–Fri 10pm–9am, plus weekends and public holidays.
† Remote support during office hours is included on every plan, subject to fair use.
Yes — and we strongly encourage it. We offer a free, no-obligation 30-minute consultation to understand your current setup, team size, and challenges. We make an honest recommendation on whether Lavitfy is the right fit and what onboarding would look like. There is no pressure to commit on the day. Book your consultation here.
Annual billing provides the equivalent of one month free across all plan tiers — effectively giving you 12 months of service at the cost of 11. The annual amount is billed upfront. All inclusions, hardware coverage, and SLA commitments remain identical to the monthly billing option.
No. Your monthly subscription covers hardware, core network setup, licensing, and ongoing support. If your office requires extensive custom cabling or out-of-scope physical works, we will provide a fully transparent quote before any work begins — no surprises.
The initial term is 24 months. Why is it good for a business like yours?
Your price is locked for two full years — no annual increases, no mid-contract surprises. What you sign is what you pay.
You get hardware built to last. A 24-month term lets us deploy infrastructure designed for a five-year operational life, properly specified for your office.
You get a stable IT relationship. Switching MSPs is genuinely disruptive — credential rotations, downtime risk, knowledge that walks out the door. The right reason to change providers is service quality, not a contract anniversary.
After the initial term, you may cancel anytime with 30 days' written notice.
Early termination within the initial term incurs an early termination fee — the unamortised hardware cost, calculated as: initial hardware investment × (remaining months ÷ 24). Disclosed with a worked example in your service agreement before signing.
Service doesn't stop. Additional onsite support is billed at our published per-hour rates — from S$170/hr during office hours, with higher rates for evenings, nights, weekends, and public holidays. Minimum 2-hour block per dispatch.
If you need more hours regularly, prepaid bundles bring the rate down — onsite hours from S$136/hr in a 25-hour block, and remote hours from S$40/hr. Bundles are valid 12 months from purchase. See full overage and bundle rates →
Yes. Upgrading your plan is a seamless, managed process. When your headcount approaches the ceiling of your current tier, we proactively discuss the transition and schedule any infrastructure changes — such as additional access points — with minimal disruption to your operations.
No. Because Lavitfy operates on a Hardware-as-a-Service model — providing enterprise-grade equipment at zero upfront cost — the hardware remains the property of Lavitfy and will be collected upon contract termination. However, your data belongs to you entirely. During offboarding, we fully hand over all administrative credentials, network documentation, and access to cloud services (Microsoft 365, Google Workspace, etc.) to you or your incoming IT provider.
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