All inclusive plans to power your business.

Yes — and we recommend it. We offer a free, no-obligation 30-minute consultation to understand your setup, team size, and what you’re actually trying to solve. We’ll give you an honest view of whether Lavitfy’s the right fit and what onboarding would look like — and if we’re not the right answer for you, we’ll say so. No pressure to commit on the call. Book your consultation here.

Annual billing gives you twelve months of service for the price of eleven — one month free, billed upfront. On top of that, annual plans add two more on-site support hours every month, plus a block of bonus remote hours pooled across your sites. Same hardware, security, and SLA as monthly — you just save a month’s fee and get more hands-on time every month of the year.

No — installation, configuration, and onboarding are all included in your subscription; we don’t bolt on a setup or deployment fee. The only things ever billed on top are extras you choose later — extensive custom cabling, structural works, or optional add-ons like CCTV — and those are always quoted up front, never a surprise.

The initial term is 24 months — built to work in your favour, not just ours.

Your price is locked for two full years. No annual increases, no mid-contract surprises — what you sign is what you pay.

You get hardware built to last. A two-year term lets us deploy infrastructure specified for a five-year life and properly sized for your office — not corners cut to fit a shorter contract.

You get a stable IT relationship. Switching providers is genuinely disruptive — credential rotations, downtime risk, knowledge that walks out the door. The right reason to change is service quality, not a contract anniversary.

After the initial term, your subscription continues on a rolling basis — cancel anytime with 30 days’ written notice.

Leave before the term ends and there’s an early termination fee. It reflects our genuine, un-recovered costs — a fair estimate of actual loss, not a penalty — and it’s structured so the further into your term you are, the smaller it gets. You’ll see exactly how it’s worked out in writing, with no hidden multipliers.

Service never stops — we keep working the issue while we sort out the time. Beyond your included hours, additional on-site support draws first from any prepaid bundle you hold, then bills at our published per-hour rates — from S$180/hr in office hours, with higher rates for evenings, nights, weekends, and public holidays (minimum 2-hour block per dispatch). Office-hours remote help stays unlimited throughout.

If you need more regularly, prepaid bundles bring the rate down — on-site hours from S$136/hr in a 25-hour block, remote from S$40/hr — valid 12 months from purchase. See full overage and bundle rates →

Yes — scaling up is a smooth, managed process. As your headcount approaches the top of your tier, we’ll flag it proactively and schedule any infrastructure changes — like additional access points — around your operations, with minimal disruption. The model’s built to grow with you.

No — because Lavitfy runs on a Hardware-as-a-Service model (enterprise equipment at zero upfront cost), the hardware stays ours and we collect it when your contract ends. But your data is yours, always. During offboarding we hand over all administrative credentials, network documentation, and access to your cloud services — Microsoft 365, Google Workspace, and the rest — to you or your incoming IT provider, cleanly.